At CrazyCatVid.com, we want you and your feline friend to be completely satisfied with your purchase. If, for any reason, you need to return an item, please review our return policy below:
- Eligibility for Returns:
- We accept returns within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
- Return Process:
- To initiate a return, please contact our customer service team at [email protected] within the 30-day return period. Provide your order number and a detailed explanation of the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and any necessary instructions.
- Please ensure that the item is securely packaged to prevent damage during transit. Include the RA number on the outside of the package.
- You are responsible for the return shipping costs, unless the item is defective or was shipped incorrectly.
- Refunds:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return meets the eligibility criteria, we will issue a refund to your original payment method within a reasonable timeframe.
- Please note that shipping costs are non-refundable, and a restocking fee may apply for certain items.
- Exchanges:
- If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above.
- Once we receive the returned item, we will process your refund as per our refund policy. You can then place a new order for the desired item on our website.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately at info@crazycatvid.com with your order number and a description or photo of the issue.
- We will work with you to resolve the problem promptly, either by providing a replacement, a refund, or offering a suitable solution based on the specific circumstances.
Please note that our return policy applies to items purchased directly from CrazyCatVid.com. If you have purchased our products from a third-party retailer, please refer to their respective return policies.
For any additional questions or concerns regarding our return policy, please contact our customer service team at info@crazycatvid.com We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
