Refund and Returns Policy

At CrazyCatVid.com, we want you and your feline friend to be completely satisfied with your purchase. If, for any reason, you need to return an item, please review our return policy below:

  1. Eligibility for Returns:
  • We accept returns within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
  1. Return Process:
  • To initiate a return, please contact our customer service team at [email protected] within the 30-day return period. Provide your order number and a detailed explanation of the reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and any necessary instructions.
  • Please ensure that the item is securely packaged to prevent damage during transit. Include the RA number on the outside of the package.
  • You are responsible for the return shipping costs, unless the item is defective or was shipped incorrectly.
  1. Refunds:
  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the return meets the eligibility criteria, we will issue a refund to your original payment method within a reasonable timeframe.
  • Please note that shipping costs are non-refundable, and a restocking fee may apply for certain items.
  1. Exchanges:
  • If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above.
  • Once we receive the returned item, we will process your refund as per our refund policy. You can then place a new order for the desired item on our website.
  1. Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact us immediately at info@crazycatvid.com with your order number and a description or photo of the issue.
  • We will work with you to resolve the problem promptly, either by providing a replacement, a refund, or offering a suitable solution based on the specific circumstances.

Please note that our return policy applies to items purchased directly from CrazyCatVid.com. If you have purchased our products from a third-party retailer, please refer to their respective return policies.

For any additional questions or concerns regarding our return policy, please contact our customer service team at info@crazycatvid.com We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.